Hom24 help center: frequently asked questions, billing, HomPoints and support contact
How can we help you?
Find an answer in the FAQ below or write to us directly. We respond within 24 hours.
Frequently asked questions
How does the free trial work?
When you sign up, you get 3 days of full access, no credit card required. After that, your account stays free: you keep My Portfolio for one property and the professional directory. To keep analyzing, a 3- or 6-month Buyer Pass is paid once, with no renewal. Plan details are on the Pricing page.
How do I analyze a property?
In the Analysis tab, enter the asking price, income, expenses and down payment. Hom24 calculates the rental yield, intrinsic value, hidden costs and your borrowing capacity, using the rates and rents of your region.
I forgot my password.
In the sign-in window, choose "Forgot password?" and enter your email: you will receive a link to choose a new one. Nothing after a few minutes? Check your spam folder, then write to us at support@hom24.ca.
How do I change plans or cancel my subscription?
From My Profile, under "My subscription". A higher plan applies right away and you only pay the prorated difference. A lower plan or a cancellation takes effect at the end of the period already paid, and you keep access until then. A Buyer Pass does not renew, so there is nothing to cancel.
What payment methods do you accept?
Major credit and debit cards (Visa, Mastercard, American Express), through Stripe. Prices are in Canadian dollars. No card number is kept on our servers, and your invoices are available in My Profile.
What are HomPoints?
They are Hom24's loyalty points. You earn 100 for each paid month of subscription (1,200 at once on annual billing), up to 275 for your first steps (completed profile, first building, first analysis, first CRM deal closed) and 600 per referred friend: 300 at their first payment, 300 when they stay 3 months. At 1,250 points, exchange them for a free month, deducted from your next invoice. Your balance and referral link are in My Profile.
How do loyalty discounts work?
The longer you stay subscribed, the less you pay. After 3 months: 5% off. After 6 months: 10%. After 12 months: 15%. After 24 months: 20%. Discounts apply to Investor and Professional plans, except Team CRM. Switching plans keeps your seniority, but cancelling resets it to zero. On annual billing, you already pay the price of 10 months, and the loyalty discount is added at renewal.
Is my data secure?
Yes. Your data is hosted by Supabase and encrypted in transit, and your password is hashed. We never sell your data: it is only shared with the providers the service needs, all named in our privacy policy.
Can I get a copy of my data?
Yes. In My Profile, under "Settings", "Export my data" downloads a file with all the data in your account. My Portfolio also has its own exports, including CSV.
How do I delete my account?
In My Profile, under "Settings", choose "Delete account" and confirm. Deletion is immediate and permanent: all your data is erased. Any active subscription is cancelled at the same time, with no refund for the current period. Export your data first if you want to keep it.
Does Hom24 work outside Quebec?
Yes. Market data covers all ten provinces, and the rental management documents come in versions for Quebec, Ontario, British Columbia, Alberta and New Brunswick. The app is available in French and English, on computer, tablet and phone, right in the browser.
Where does the market data come from?
From public sources: Statistics Canada (housing starts, rents, vacancy, population), the Bank of Canada (rates) and real estate boards. It updates automatically as soon as it is published: daily for rates, monthly or quarterly for the rest.